Work experience

AI Engineer · Carro

Leading development of Carro's customer-facing ticketing agents. Currently working on an internal multi-agent orchestration platform for department workflows.

• Led development of Carro’s ticketing agents for 60,000+ monthly tickets across 3 countries. Worked with operations teams to turn their processes into agentic workflows spanning the customer journey (triage, inventory creation, appointments).
• Developed an internal multi-agent orchestration platform that mirrors Carro’s departments, automating their workflows such as data retrieval and reporting, governed by role-based access controls for multiple users and roles.
• Reduced LLM costs by 80% through harness engineering and intelligent model routing.
• Designed an LLM-as-judge evaluation pipeline that validates agent changes before release, reducing SOP deviations by 30%.
• Automated marketing outreach (customer engagement, follow-up) on n8n, driving 30% revenue growth for SG workshops.

AI Engineer · AI Singapore

Trained and deployed diffusion models that turn text prompts into 3D character motion.

• Delivered a GenAI MVP for a gaming industry project, generating 3D character animations from text.
• Built end-to-end ML pipelines in PyTorch to train and deploy diffusion models for text-to-motion generation.
• Auto-labeled training data with multimodal video LLMs, improving text-to-motion metrics by 20% over baseline.
• Optimized GitLab CI/CD pipelines, reducing testing and deployment time by 80%.

Research Assistant · National Institute of Education

Worked with professors to measure student participation in classroom recordings, using speech processing and speaker diarization.

• Partnered with professors to build a speaker diarization system that measures student participation and learning outcomes.
• Fine-tuned NVIDIA NeMo ASR models on self-annotated transcripts, beating open-source baselines by 30%.

Machine Learning Engineer Intern · Department of Statistics

Prototyped early LLM tools for government departments.

• Prototyped NLP tools for several departments (classification, Q&A, report generation) using LangChain and GPT-3.5.

Database Administrator Intern · Tessaract.io

Worked on database maintenance and data migrations for law firms, at a legal-tech startup.

• Maintained production PostgreSQL databases with PL/pgSQL and Python, migrating 300,000+ records for 10+ law firms.